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Returns and refunds Returns and refunds

We offer a 14-day return policy for unused items in original packaging. Return shipping costs apply, and a €10 fee is deducted if the order was shipped for free. Refunds are processed within 5 business days. For full details, visit our Returns and Refunds Policy.

Payment security Payment security

We prioritize your payment security. All transactions are encrypted and processed through trusted payment gateways. We accept Visa, MasterCard, PayPal, Maestro, Apple Pay, Google Pay, as well as local payment methods like Bancontact (Belgium) and iDEAL (Netherlands). We never store credit card details.

Shipping & Delivery times Shipping & Delivery times

We offer free sustainable economy shipping across the EU with premium carriers like UPS, FedEx, and DHL. Express delivery is available for €10. Orders are dispatched within 24-48 hours. Economy shipping takes 5-7 business days, while express delivery takes 3-5 business days. For full details, visit our Shipping Information.

Free sustainable shipping

Free sustainable shipping from the factory. We encourage thoughtful purchasing to help minimize environmental impact and reduce unnecessary transportation.

Shipping policy

14-day return policy

Items with damaged boxes, removed or tampered labels will be refused. Shipping fees for providing free shipping will be deducted from the refund, and return costs apply.

Return policy

Curated and 100% authentic

All products on Esentimo are 100% original, sourced directly from brands or official distributors. We verify authenticity, and each item comes with the original tag attached.